All buyers are requested to read it entirely before placing the order, to ensure a smooth and hassle-free shopping experience with us.
RETURN POLICY:
We guarantee you a easy return policy, where if our buyers do not like the product they get a 30 day return window. Please notify our customer support by mailing on info@indiansilkhouseagencies.comwithin 24-48 hours of receiving the product. And keep the following points in my mind
1. For international shipments, all items to be returned/exchanged/refunded must align with the following conditions:
- The returned product/s should be unused by the receiver and should be kept properly.
- The product, the invoice, the box and all other part of the parcel should be kept intact.
- The buyer has to self-ship the product and has to mention “return” on the box.
- Indian Silk House Agencies reserves the right to do a thorough quality check of the product, to ensure it is in proper condition for other buyers before issuing a credit note/processing refunds or issuing an exchange.
- All the purchases that are made online will have to be returned through courier partners only. No request for exchange of product from store will be possible.
- Please feel free to get in touch over call/email/whatsapp, if you need any assistance or clarification before making a purchase from the website/app.
Conditions where we will NOT be able to process Exchange/Returns:
- Exchange request is made after 30 days of receiving the product/s.
- Product is damaged because of use or product is not in the same condition as you had received.
- Petticoat or any other additional product added at the time of purchase.
- Customized or tailor-made products that have been made to order with your specifications. (For e.g. Fall and picot addition, Pre Stitching and Custom-made Blouses)
- Products with missing pieces or blouse fabric cut out from the saree.
Any returned item received by us that does not meet the above-mentioned conditions, will not be accepted and returned, no amount will be refunded in this case.
CANCELLATION POLICY:
- If unfortunately you have to cancel an order, please do so within 24 hours ofafter placing an order, by mailing us all the details at info@indiansilkhouseagencies.com with a reason.
- If you cancel your order before the package has been handed over to the courier partners, we shall refund you the entire amount of the product.However, if the cancellation is requested after dispatch, we cannot allow it.
- For any order above USD200, refund can only be received as Store Credits.
